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What does it mean when an item I am trying to order is 'restricted'?

1) You have not yet filled out and submitted a test purchaser qualification form. 

This will place an order restriction on your account, until the forms are completed and returned. Click Here for more information on submitting a TPQ form.

2) There might be another error that is preventing you from placing an order online.

In either case, our friendly Customer Services team will be happy to help. Just give us a call at 1-800-323-9540 and one of our agents will be able to assist you.